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Terms of sales

Any questions: contact@hello-hossy.com

1. Orders

All orders are validated upon receipt of payment from the customer. Hello Hossy® reserves the right to refuse or cancel an order, in case of dispute with a customer on a previous order.

Once paid, your order is no longer editable. Hello Hossy® can accept orders within the limits of available stocks. If a product is unavailable, Hello Hossy® teams must inform the client by email as soon as possible. The customer can either cancel the order or get a refund.

Any request for cancellation of an order must be made within 2 hours of the payment being made. Once this period has passed, we will not able to cancel or refund your order.

2. Deliveries – Deadlines – Complaints

Hello Hossy® delivers its products in France, in Europe, to DOM-TOM, and can deliver in any country worldwide upon request. Delivery rates are adjusted according to your place (country), during the validation or your cart.

Shipping times vary from 5 to 7 days in France & Europe, and from 10 to 15 days worldwide.

Hello Hossy® cannot be responsible for delays related to mandated transporters. These delivery times are indicative, corresponding to average processing times and shipping. In order to meet these deadlines, the customer is responsible for providing accurate and complete information regarding the delivery address: street number, building number, stairs, access codes, names, phone numbers, and so on.

The customer is solely responsible for the information provided for the delivery address. If these are incorrect, Hello Hossy® cannot intervene for a refund or a product exchange.

For all packages not received within a period of 15 days (from the date of shipment of your order), it is your responsibility to inform, as soon as possible, Hello Hossy® teams by email: contact@hello-hossy.com. After this period of 15 days, no request for exchange or refund will be accepted. In the event that your package has been tracked and marked as “Distributed” by the transportation services, Hello Hossy® considers the package as delivered, and is relieved of all responsibilities related to a loss of package, theft in the mailbox, or a receipt dispute.

It is necessary for you to make a claim with the transportation company. If upon receipt of order, the parcel is damaged, it is necessary to issue a complaint in the presence of the driver. A copy of the complaint must be communicated to us so that we can intervene and/or carry out an exchange or refund. The photos of the package and/or damaged products must also be provided. Any claim, in order to be admissible, must be complete and made within a maximum of 3 days the date of delivery.

3. Price

Prices shown are in euros and all French taxes included (VAT and other applicable taxes), excluding costs, excluding order processing fees or packaging fees.

Shipping, processing or packaging costs will be indicated in the customer’s cart, before the final confirmation of the order. prices may be changed at any time without notice, including changes in tax or economic data.

4. Payment methods

We accept all payments via credit cards, Paypal, and via Stripe. If your payment methods are not available, please get in touch with the Hello Hossy® team at contact@hello-hossy.com. 

5. Return or exchange policy 

When buying from Hello Hossy®, we recommend you to look carefully at the size guide on the website. If you cannot find it, please write to us at contact@hello-hossy.com.

Product exchanges are accepted for all orders made in metropolitan France (excluding DOM-TOM, Europe, International). To be admissible, your exchange request must be made by email to contact@hello-hossy.com within 15 days from the receipt of your package to your address.

Once your exchange request, you will need to return the item to us. Please note that we do not cover or refund the shipping costs for returns, unless the product is defective or there is an error on our part. No exchange or refund is possible for items purchased on sale or if a promotional code was used during the purchase. Once the package has been received by our teams, you will receive a credit by email (excluding shipping costs) allowing you to exchange the product.

For an exchange request to be accepted, the product must be returned in its original packaging, in its original condition, new unworn, unwashed and undamaged. Returns are at the risk of the customer. The loss of your package, by the carrier, upon your return cannot be refunded or exchanged by Hello Hossy®.

If the returned product is conformed with the above conditions, Hello Hossy® undertakes to make the change within 15 days.



		

6. Intellectual property 

This website or any part of this site may not be reproduced, copied, sold or exploited for commercial purposes without the express written permission of Hello Hossy®.

Under no circumstances is the client allowed to download or modify all or part of the Hello Hossy® website and in particular its content (listed products, descriptions, images, videos, etc.).

In general, all copyrights, trademarks and other distinctive signs and proprietary rights or intellectual property appearing on the site, will remain the full property of Hello Hossy®.

7. Washing instructions

Before cleaning, be sure to check the label of the washing instructions inside each cap. Do not machine wash or tumble dry. The use of a washing machine can damage your caps. The fabrics and graphics can deteriorate, as well as the shape of the cap. It is therefore recommended to clean all caps, delicately, by hand. No exchange or refund will be accepted for a damaged product during its maintenance.

Say hello!

Murielle & Ludo

Learn more

Contact us: contact@hello-hossy.com
Become an ambassador: ambassadeur@hello-hossy.com
Resellers: distributeur@hello-hossy.com
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